Need Technical Help?
Support & Coaching When You Need It
Our support and training programmes have been designed to help you when you need it. Whether you just need to ask a quick question using our support ticket system, or maybe you need a little more help our monthly 30 min support and coaching sessions are perfect for those more in depth questions. Want to learn something new? Our monthly 90 minute live coaching sessions are the perfect place to learn something about technology and online skills & marketing. We also have a live 60 minute Q & A session where you can drop in and ask questions about technology, the internet and all things digital marketing.
Annual Coaching with Personal Support
- 30 minute Personal Support Call
- 90 minute Group Coaching Session
- 60 minute Live QA Session
- Private Facebook Group
- Access to previous Group Coaching Sessions
- Access to a growing library of training materials
- 24hr response Tech Support Ticketing System
Annual Technical Support with out Coaching
- Remote & Telephone Support 2 Issues per month
- 60 minute Live QA Session
- 24hr response Tech Support Ticketing System
- Discounted Site Visits (£65 per hour £129 per hour)
Monthly Coaching with Personal Support
- 30 minute Personal Support Call
- 90 minute Group Coaching Session
- 60 minute Live QA Session
- Access to a growing library of training materials
Annual Coaching without Personal Support
- 90 minute Group Coaching Session
- Access to a growing library of training materials
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WOW – My Website Sales Have X 4 in 6 months compared to the last 2 years
Jamie helped me migrate my website from Magento to using Shopify and guided me through promoting and growing my business online with combination of Google Ads, Email Marketing and Social Media marketing making it incredibly easy for me.
Sarah Smith, Piccadillylily.com
FAQ
Got a question that hasn’t been answered?
Please use our contact and feedback form on the contact page and we shall respond to you within 1 working day.
Do I have to sign up to get support?
No, however the support & coaching programmes have been designed to deliver the best value but you can still purchase support by the 1/2 day.
What if I can't attend a session?
All of our training and Q&A sessions are recorded and the videos are published usually within 14 days of the session. Personal sessions are also recorded but only made available to the atendee.
How do I access the training?
The live training and Q&A sessions are all hosted via Zoom. Archived training sessions are available in the members area of the website.
What guarantees do I have?
We offer a 30 day money back satisfaction guarantee on all annual plans a 7 day money back satisfaction guarantee on all monthly plans.
* No training or support calls are held during August and December
How often are the Personal Support sessions?
Your monthly 30 minute personal coaching & support sessions are held on alternate Tuesdays and Thursdays bewteen 8am – 8pm. We suggest you book your monthly slot as early as possible to get a time that suits you.
How many participants are on the live Q&A sessions?
We limit the number of people in each live Q&A session to a maximum of 16, but typically as these are used as drop in sessions it’s rare to have anymore that 4-6 at any one time.
When do the live sessions take place?
The live coaching sessions take place on the *1st Wednesday of each month and the live Q&A sessions take place on the *3rd Wednesday of each month.
Can a I cancel?
Yes you can cancel within the first 30 days of an annual plan or within 7 days of a monthly plan. Should wish to cancel outside of these periods please do contact us so we can help.
Need to Talk to someone?
If you have anything you wish to discuss please contact us to arrange a consultation.